How It Works
A role-based guide to how eBuy.store listings, reviews, orders, and support move from start to finish.
1
List or browse collectibles
Sellers submit listings; buyers explore expert-reviewed items.
2
Expert review & verification
Experts validate key details before listings are approved. Most reviews complete within 24–72 hours, depending on item complexity.
3
Secure purchase & confirmation
Buyers pay securely; orders move into processing once payment is confirmed.
4
Seller ships with tracking
Sellers add tracking details after shipping to keep orders moving.
5
Support & resolution if needed
Support handles disputes; admins make final decisions. Support typically replies within 1 business day.
Why this process is safe for collectors
- Listings are reviewed before they go live.
- Payments are handled securely and released only after order milestones.
- Disputes are reviewed by real people, not automated systems.
- Final decisions follow governed and logged processes.
Role Guides
Each role has a clear scope, ownership, and next steps.
Buyer
Browse verified listings and purchase with buyer protection in mind.
What you can do
- Browse and save listings
- Purchase verified collectibles
- Raise support tickets when needed
What happens next
- Orders move to processing after payment
- Shipping details appear once the seller updates tracking
- Disputes are reviewed by support and admins
Seller
List items accurately and ship promptly after approval.
What you can do
- Create listings for expert review
- Ship orders and add tracking details
- View payouts after completion
What happens next
- Listings are reviewed before approval
- Orders progress once tracking is added
- Payouts are issued by admin after completion
Expert
Experts are vetted long-term collectors or specialists who independently verify listing accuracy to protect both buyers and sellers. They operate only within approved categories.
What you can do
- Review pending listings
- Correct item details for accuracy
- Approve or reject expert reviews
What happens next
- Approved items become visible publicly
- Corrections remain visible to sellers
Support
Coordinate disputes and communicate between parties.
What you can do
- Review support tickets
- Request clarifications from buyers or sellers
- Escalate cases to admin for resolution
What happens next
- Support decisions are advisory only
- Admins finalize refunds and enforcement
Admin
Final authority for approvals, payouts, and enforcement.
What you can do
- Approve listings and reviews
- Issue refunds and manage payouts
- Apply restrictions and governance actions
What happens next
- Admin decisions are final
- All actions are logged for audit
If something doesn’t go as expected
Support reviews issues using evidence from both sides. Experts may re-verify items if required. Admins intervene only for enforcement, refunds, or final resolution.
Payment is released only after order milestones are met and delivery is confirmed or resolved.
Rejected listings remain private and can be corrected and resubmitted by the seller.
Support reviews the issue using evidence from both sides. Experts or admins may step in if required.
No. Sellers ship items directly. eBuy.store oversees the process and resolution.
Most reviews are completed within 24–72 hours, depending on item complexity.
Yes. Experts review listings independently to ensure accuracy and fairness.
Communication happens through the platform to protect all parties.