Seller Protection

Who this applies to

Seller review and protection processes apply to sellers who:

• Participate in transactions through the eBuy.store platform
• Complete required identity and compliance checks
• List items in accordance with platform rules and policies

Transactions or arrangements made outside the platform are not covered.

What seller protection means on eBuy.store

Seller protection refers to the availability of manual, evidence-based review processes, including:

• Opportunity to respond to disputes, claims, or complaints
• Consideration of seller-provided evidence
• Human oversight by support teams
• Escalation to platform administrators when required

Seller protection describes how issues are reviewed, not guaranteed results or entitlements.

Seller responsibilities

Sellers remain responsible for:

• Providing accurate descriptions and original listing images
• Listing only items they own or are legally authorised to sell
• Clearly disclosing replicas, reproductions, or altered items
• Packing and shipping sold items responsibly and in a timely manner
• Responding to buyer queries or disputes in good faith
• Complying with platform policies and applicable laws

Seller protection does not override seller obligations.

Expert review protections

Expert review is a protected platform resource.

• Listings approved by experts cannot be edited by sellers after approval
• If a seller deletes an expert-approved listing before sale, the listing is hidden immediately and retained for audit
• Seller-initiated deletion of expert-approved listings requires settlement of expert review charges via platform support
• Settlement terms are determined by the platform and may be waived at the platform’s discretion in exceptional cases

Handling disputes and buyer claims

When a dispute or claim is raised:

• Sellers may be asked to provide shipment records, images, or relevant communications
• Claims are reviewed individually and in context
• False, exaggerated, or unsupported claims are taken seriously

There are no automatic penalties, suspensions, or outcomes based solely on dispute counts.

Buyer reviews, ratings, and fair assessment

After a transaction is completed, buyers may be able to leave reviews or ratings related to the seller and the transaction. If enabled, ratings use a 1-5 star score tied to completed orders.

Seller protection includes safeguards against misuse of reviews, including:

• Reviews intended to harass, threaten, or coerce sellers
• Reviews submitted while a dispute is under review
• Reviews containing demonstrably false statements or unrelated allegations

Sellers may report reviews they believe violate platform policies. All review-related concerns are assessed manually, based on evidence and policy alignment. There is no guarantee that a reported review will be removed or altered.

Protection against false or abusive claims

To maintain marketplace integrity:

• Repeated or knowingly false claims may trigger internal review
• Abusive, threatening, or manipulative behaviour is not permitted
• Patterns of misuse may result in enforcement action against the reporting party

These measures help ensure sellers are not unfairly penalised.

Enforcement and seller status decisions

Where necessary, enforcement actions may include:

• Listing restrictions
• Selling limitations
• Operational-only access
• Account suspension or termination

All enforcement actions are manual, proportionate, and policy-based. There is no automatic suspension or penalty based solely on disputes or complaints.

Payouts and financial handling

• Seller payouts may be temporarily held during dispute, risk, or compliance review
• Holds or adjustments may be applied to protect marketplace integrity
• No payout timelines or payout amounts are guaranteed

All financial handling follows the Payments, Refunds & Payout Policy.

Off-platform activity

eBuy.store does not provide protection for:

• Transactions completed outside the platform
• Direct payments or private arrangements
• Deals conducted via phone, messaging apps, or social media

Sellers assume full responsibility for off-platform activity.

No guarantees or entitlements

Seller protection does not mean:

• Guaranteed dispute outcomes
• Guaranteed payouts or payout timing
• Guaranteed account status
• Guaranteed immunity from enforcement actions

All decisions remain subject to platform policies and administrative discretion.

Governing policies

Seller participation on eBuy.store is governed by:

• Terms of Service
• Seller Enforcement & Suspension Policy
• Dispute, Returns & Refund Policy
• Payments, Refunds & Payout Policy
• Acceptable Use & Conduct Policy
• Content, Media & IP Usage Policy
• Platform Rights & Disclaimers Policy

Sellers are encouraged to review these policies regularly.