Buyer Protection

Seller onboarding and review processes

All sellers on eBuy.store are required to complete identity and compliance checks before participating on the platform. For certain listings - such as rare or high-value collectibles - items may undergo expert review before being published. Expert reviews are intended to improve listing accuracy and quality and do not constitute certification, authentication, or guarantees.

Situations that may be reviewed

Buyer concerns may be reviewed when:

• An item received is materially different from the listing description
• A parcel appears tampered with or incomplete upon delivery
• A shipment is not completed through the platform as expected

Each case is reviewed individually and assessed against applicable platform policies.

Steps buyers are encouraged to take

To support a fair and efficient review process, buyers are encouraged to:

• Inspect parcels at the time of delivery
• Avoid accepting visibly damaged or suspicious packages
• Record an unboxing video where reasonably possible
• Raise concerns through the official support system as soon as practicable

Providing relevant information helps support teams assess issues accurately.

Issue review and dispute handling

When a concern is raised through the platform:

• The case is reviewed by human support teams
• Additional information or evidence may be requested
• Sellers may be asked to respond or provide shipment details
• Complex cases may be escalated for administrative review

There are no automatic refunds or outcomes. Decisions are made based on facts, evidence, and policy alignment.

Buyer reviews, ratings, and responsible use

After an order is marked as completed, buyers may be able to leave a review or rating related to their transaction. If enabled, ratings use a 1-5 star score tied to completed orders.

Buyers are expected to:

• Provide feedback based on their actual completed transaction
• Rate sellers fairly, reflecting item condition, fulfillment, and communication
• Avoid exaggeration, speculation, or assumptions
• Refrain from abusive, threatening, or defamatory language

Reviews and ratings must not be used to pressure sellers for refunds, discounts, or actions outside platform processes. eBuy.store may review, moderate, limit visibility of, or remove reviews that violate platform policies. Review availability, weighting, visibility, or removal is not guaranteed and remains subject to administrative discretion.

Refunds and payment reversals

Refunds, where approved:

• Are processed through the original payment method
• May require verification or additional review
• Are subject to payment gateway and banking processes

Processing time may vary depending on multiple factors. eBuy.store does not guarantee refund timelines.

Maintaining a fair marketplace

eBuy.store aims to balance buyer confidence with seller fairness. Abuse of dispute mechanisms, false claims, or misleading information may result in enforcement action under platform policies.