Payments, Refunds & Payout Policy

Last updated: 08 Feb 2026, 01:35 PM

This Payments, Refunds & Payout Policy explains how payments, refunds, and payouts are handled on the eBuy.store platform. It is designed to manage financial risk, ensure regulatory alignment, and preserve eBuy.store's role as a marketplace intermediary.

1. Purpose of this policy

The purpose of this policy is to:

Clarify how payments are processed on the Platform
Define refund and payout handling principles
Prevent assumptions of escrow, guarantees, or timelines
Allocate financial responsibility appropriately

This policy does not guarantee payments, refunds, or payouts.

2. Payment processing

All payments must be completed through Platform-approved payment gateways.
eBuy.store does not accept direct payments outside approved systems.
eBuy.store does not store full card details, CVVs, or banking credentials.
Payment authorization and settlement are subject to third-party gateway terms.

Failed or reversed payments do not create transaction obligations.

3. Marketplace intermediary clarification

eBuy.store facilitates payments as an intermediary, not as an escrow service.
Funds collected through the Platform do not constitute a trust, deposit, or escrow arrangement.
eBuy.store does not guarantee successful completion of any transaction.

4. Refunds

Refunds are not automatic and require manual admin approval.
Refund eligibility depends on dispute review, evidence, and policy alignment.
Refund amounts may be full, partial, or denied.

Refund processing timeframes, where displayed, are informational only.

5. Chargebacks and reversals

Chargebacks initiated through banks or payment providers are handled separately from Platform disputes.
eBuy.store reserves the right to recover chargeback costs from sellers where applicable.
Chargebacks may result in account enforcement or payout holds.

6. Seller payouts

Seller payouts are processed only after internal checks and controls.
Payouts may be delayed, held, adjusted, or cancelled due to disputes, compliance issues, or risk concerns.
No payout timelines are guaranteed, even if indicative dates are shown.

7. Expert payouts

Expert compensation, where applicable, follows internal approval and processing workflows.
Expert payouts are discretionary and subject to platform controls.
No fixed payout schedules are promised.

8. Expert review charges

Expert review charges apply only in specific cases, including when a seller deletes an expert-approved listing before a successful sale. These charges are assessed based on the listing details at the time of expert approval and are settled manually via platform support.

Platform commissions apply only to completed sales.

9. Taxes and GST responsibility

Sellers are solely responsible for determining and complying with applicable tax and GST obligations.
eBuy.store does not calculate, collect, or remit seller GST on their behalf.
Any tax information shown is indicative and does not constitute tax advice.

10. Payout holds and adjustments

eBuy.store may place holds or adjustments on payouts in cases including:

Active disputes or investigations
Suspected fraud or policy violations
Legal or regulatory requirements
Chargebacks or reversals

Such actions are taken at admin discretion and may occur without prior notice.

11. Third-party dependencies

Payments and payouts rely on third-party service providers, including payment gateways and banking systems. eBuy.store is not liable for delays, errors, or failures caused by such third parties.

12. Limitation of liability

To the maximum extent permitted by law:

eBuy.store is not liable for payment delays, gateway failures, or banking errors
Financial liability, if any, is limited to Platform service fees for the affected transaction
Users agree to indemnify eBuy.store against financial claims arising from their conduct

13. No waiver and final authority

Failure to process or enforce a payment rule in one instance does not waive future enforcement.
All financial decisions within the Platform are subject to final admin authority.

14. Changes to this policy

This policy may be updated to reflect:

Platform process changes
Financial risk management updates
Legal or regulatory requirements

Revised versions become effective upon publication.