Shipping Policy

Last updated: 10 Feb 2026, 12:22 PM

This Shipping Policy explains how shipping, dispatch, and delivery-related matters are handled on the eBuy.store platform. eBuy.store is a marketplace intermediary and does not ship items, act as a logistics provider, or guarantee delivery outcomes. This policy is informational only and does not guarantee timelines, delivery success, or compensation.

1. Purpose of this policy

The purpose of this policy is to:

Set clear seller shipping responsibilities
Explain delivery expectations without guarantees
Clarify the Platform’s role and limitations in shipping matters
Support fair, evidence-based resolution of shipping concerns

2. Platform role and limitations

eBuy.store:

Does not ship items or provide courier services
Does not guarantee delivery timelines or outcomes
Does not act as an insurer for loss or damage in transit
Facilitates manual review where shipping disputes arise

The Platform’s role is limited to policy enforcement, operational monitoring, and dispute review.

3. Seller shipping responsibilities

Sellers are responsible for:

Packing items securely and appropriately for transit
Shipping items to the buyer-provided address
Selecting a suitable courier or postal service
Complying with applicable shipping, postal, and customs laws

Sellers must ship items only after an order is confirmed on the Platform.

4. Shipping expectations (no guarantees)

Sellers are expected to ship items within a reasonable timeframe after order confirmation.

The Platform may configure internal shipping expectations for operational tracking, reminders, and review purposes. Any shipping or dispatch timelines shown on the Platform are informational only.

eBuy.store does not guarantee dispatch or delivery timelines.

Failure to ship within a reasonable period may trigger manual review or enforcement consideration, in accordance with Platform policies.

5. Tracking and proof of shipment

Sellers may be required to provide shipment tracking details where applicable.
Tracking information helps buyers follow delivery progress.
Lack of tracking may affect dispute or review outcomes.

Providing tracking details does not guarantee delivery success.

6. Buyer responsibilities during delivery

Buyers are encouraged to:

Ensure delivery address accuracy
Be available to receive the shipment
Inspect the parcel at the time of delivery
Avoid accepting visibly damaged or tampered packages
Record an unboxing video where reasonably possible

7. Delays, loss, or damage in transit

eBuy.store does not act as an insurer or courier. In cases of delay, loss, or damage:

Buyers may raise a concern through the Platform
Sellers may be asked to assist with courier follow-up
Evidence such as images, tracking updates, or courier responses may be reviewed

Outcomes depend on facts, evidence, and applicable policies.

8. Delivery confirmation and order completion

Orders may be marked as completed when:

Delivery is confirmed through Platform signals, or
A reasonable delivery period has elapsed without a dispute

Buyers may be prompted to confirm receipt or raise concerns within a configurable review window.

Once an order is completed, buyer review and rating options may become available.

9. Shipping disputes and escalation

Shipping-related disputes are handled through the Platform’s support and dispute review process.

All assessments are manual and evidence-based.

There are no automatic refunds, penalties, or enforcement actions based solely on shipping delays.

10. Off-platform shipping arrangements

Shipping arrangements made outside the Platform (including direct courier coordination) are:

Not reviewed
Not protected
Not supported

All risks associated with off-platform arrangements are borne by the parties involved.

11. Enforcement related to shipping

Repeated failure to ship, misuse of tracking information, or misleading shipping claims may result in:

Listing restrictions
Selling limitations
Account suspension

All enforcement actions are manual and policy-based.

12. Governing policies

13. Changes to this policy

This policy may be updated to reflect:

Process improvements or operational changes
Risk management updates
Legal or regulatory requirements