Privacy Policy

Last updated: 24 Jan 2026, 11:17 AM

eBuy.store is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use the eBuy.store website, services, and marketplace (the "Platform").

This policy is issued in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

1. Information We Collect

We collect only information that is reasonably necessary to operate the Platform and comply with legal obligations.

a. Account information

Name
Email address
Phone number
Login credentials (stored in encrypted / hashed form)

b. KYC and verification information (sellers only)

Government-issued identification details (such as PAN or Aadhaar, where applicable)
Bank account details for payouts

KYC information is collected solely for identity verification, regulatory compliance, and risk management.

c. Transaction information

Orders placed and received
Shipping addresses
Payment confirmations and transaction references (processed via authorised payment gateways such as Razorpay)

eBuy.store does not store full card or banking credentials.

d. Device and usage information

IP address
Browser and device type
Cookies and basic usage logs

This information is used for security, fraud prevention, and platform diagnostics.

2. How We Use Your Information

We use collected information only for legitimate platform purposes, including:

Creating and managing user accounts
Processing transactions and payouts
Verifying sellers and enforcing platform rules
Detecting fraud, abuse, and security incidents
Providing customer support and system notifications
Complying with legal and regulatory requirements

We do not use personal data to make automated decisions that produce legal or significant effects on users.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade personal information. Information may be shared only in the following limited circumstances:

With payment processors, logistics partners, or service providers strictly for operational purposes
With experts, support staff, or administrators on a need-to-know basis
When required by law, court order, or government authority
To protect the rights, safety, or integrity of the Platform and its users

All third parties are required to handle data in a manner consistent with this policy.

4. Buyer and Seller Protection Clarification

While eBuy.store implements verification, monitoring, and dispute handling mechanisms, the Platform:

Does not guarantee transaction outcomes
Does not guarantee authenticity, delivery, or resolution
Does not assume liability for buyer-seller conduct

Any references to buyer or seller protection describe processes, not guarantees.

5. Data Security Practices

We implement reasonable security practices, including:

Encrypted data transmission (SSL/TLS)
Restricted internal access controls
Secure server environments
Hashed storage of passwords and credentials

No system is completely secure, and eBuy.store does not guarantee absolute data security.

6. Cookies and Analytics

Cookies are used to:

Maintain login sessions
Improve site functionality
Analyse aggregated usage patterns

You may disable cookies through your browser settings, though some Platform features may not function correctly.

7. Data Retention

Personal data is retained only for as long as necessary to:

Fulfil platform purposes
Comply with legal obligations
Resolve disputes and enforce agreements

Data may be retained for longer periods where required by law or regulatory authorities.

8. User Rights and Choices

Subject to applicable law, you may:

Access and update your profile information
Request account deactivation or deletion
Opt out of non-essential communications

Requests may be submitted to support@ebuy.store. Certain information may be retained where legally required.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18.

We do not knowingly collect personal data from minors without parental or legal guardian involvement.

10. Changes to This Policy

This Privacy Policy may be updated to reflect:

Platform changes
Legal or regulatory developments

Updated versions become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related questions or requests, contact: support@ebuy.store